Shipping Policy
At Sitara, we aim to deliver your favorite celestial fragrances safely and on time. Please review our shipping policy below.
1. Order Processing
All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email once your order has been shipped.
2. Shipping Time
Standard delivery usually takes 3–7 business days, depending on your location.
Delivery times may vary due to external factors such as weather conditions, courier delays, or remote locations.
3. Shipping Charges
Shipping charges (if applicable) will be calculated at checkout.
We may offer free shipping on select orders or promotional periods.
4. Order Tracking
Once your order is dispatched, you will receive tracking details via email or SMS to monitor your shipment status.
5. Delivery Issues
If your order arrives damaged or you receive the wrong product, please contact our Customer Support team within 48 hours of delivery with photos and order details.
6. International Shipping
Currently, shipping availability depends on your location. Please check at checkout or contact our support team for international delivery inquiries.